§ 1. Scope of contract application 

1. Undermentioned conditions of order completion apply to all clients, excluding those who concluded a distinct contract.

§ 2. Commission acceptance

1. Commissions are accepted in written form only, using an order form, signed by the person entitled to represent the Employer.

2. Before order completion, the Contractor has the right to request an advance payment or suitable surety.

§ 3. Order completion

1. The materials required for order completion are to be prepared according to "specifications for materials preparation for printing" document of Labo Print printing house. In case the delivered materials do not comply with the above-mentioned specifications, the employer will be charged with the cost of graphic designer work, according to current hourly rate.

2. In case of delivering materials required for order completion (sent to FTP server, via E-mail, or via regular mail) at a later date than the date of written order commission , the Employer is obliged to inform the Contractor about the fact.

3.   The materials required for order completion can be returned only at a written request, submitted on the day of order commission or within 7 days from sending the materials to the Contractor.

4. Projects made by the Contractor and files processed for printing remain the property of Labo Print printing house and must not be made available to any third party without our permission. Projects under legal protection.

5. Files processed for printing are stored for one month, at the same time, the Contractor is not obliged to inform the Employer about deleting the files.

6. After order completion the Contractor is not responsible for the materials described in § 3, item 2. that are not collected by the Employer within 7 days form the date of sending them to the Contractor.

7. The Contractor carries out the order pursuant to the materials received form the Employer. The Contractor takes no responsibility for the correctness and purpose of the received materials.

8. The Contractor, when printing on materials entrusted by the Employer, is not responsible for the degree of usefulness as well as potential flaws or damages, that will become apparent during printing.

9. The Employer agrees for the use the products made by the Contractor for information and promotional materials as well as samples of technical potential of the Contractor.

10. In case of makes changes to already accepted test prints by the Employer, such changes are to be submitted in written form only.

11. The Contractor is not responsible for any departures from the colors desired by the Employer, if it the Contractor did not receive a color pattern (such as cromalin or another reliable print for example digital proof), approved by the signature of the Employer, prior to printing.

12. In case a repeated order for the print of the same project, a repeated delivery of a color pattern is required. On the grounds of the diversity of applied media, the Contractor is entitled to request a written approval of color pattern one more time.

§ 4. Merchandise receipt or shipment time limits, inability to deliver the merchandise

1. Order completion time limits are set by customer service office and realization time begins with a written or an E-mail order confirmation, sent by the Employer as well as with delivery of materials required for order completion.

2. In case the Employer fails to deliver a written order confirmation and the required materials on time, order completion time (merchandise receipt or shipment time) extends with the time of delay.

3. The Contractor is not responsible for any delays in order completion in case of events caused by force majeure, ensued after order acceptance.
In case of development of such events, the Contractor is obliged to inform the Employer about the fact immediately.

4. In case of delay in order completion caused by force majeure, the Contractor is allowed to withdraw from the contract, at the same time can't claim any rights to compensation.

5. The Employer can apply for compensation for delay resulting from Contractor's fault. The amount of the compensation can't exceed 10% of the not completed in time order value.

§ 5. Packaging, shipment and risk takeover

1. Conventionally the materials prepared for shipment are folded up in cubes or rolled up.

2. If a non-standard packaging is desired by the customer, it is required to send a written, detailed description of the desired packaging.

3. The merchandise can by insured for the time of transport, it requires a written request and is paid by the employer

4. Risk of a accidental loss of the merchandise is taken over by the Employer at the moment the merchandise is handed over to fright forwarding company or courier.

5. The Contractor is not responsible for not meeting the delivery deadline if it results from circumstances developed on couriers side.

6. If merchandise shipment is delayed on the request  or through the fault of the Employer, the merchandise is stored on the expense and risk of the Employer. In such case, a notice con merchandise being ready for shipment equals the shipment itself.

§ 6. Payment, prices

1. Set prices do not include the cost of shipment, non-standard packaging, to size cutting adjustments and VAT.

2. In case the invoice is not settled on time, the Contractor will calculate statutory interest.

3. If the Employer is behind payments for their previous orders or behind payment for agreed advance payment, the Contractor can suspend or stop order completion or refuse to ship the merchandise.

§ 7. Customer complaints

1. The Employer is obliged to check the merchandise in respect to quantity and quality, immediately after receipt. All complaints are to be placed to the Contractor in written form (e-mail, fax, etc.) within 3 days following the receipt. In case of realization of large orders, the above-mentioned period can be extended at the request of the Employer. After the period, complaints will not be investigated.

2. The Employer is obliged to make the defective merchandise available, provide pictures of defective merchandise to the Contractor's representative in order to confirm the faults.

3. The Contractor can lower the price or deliver undamaged merchandise in case the complaint is recognized.

4. In case of receiving a damaged shipment the Employer is obliged to draw up a damage rapport, signed by the courier. Lack of the rapport deprives the Employer of the possibility to claim for compensation.

5. Shortage of one of order elements does not entitle to file a complaint over the whole shipment.

6. Minor deviations form the accepted color pattern are not subject to file a customer complaint. The same applies to comparison of test prints and final print.

7. All color complaints will be investigated on the basis of color patterns accepted in writing by the Employer  and confirmed for printing. Acceptance for printing is confirmed by the Employer with impressing their stamp on the color pattern. If the materials were sent back on a clear request of the Customer, the Customer is obliged to send back color patterns and they will be the basis for customer complaint investigation.

8. In case of complaint the Employer takes responsibility to the amount of the contract agreed with the Contractor. Compensation for so called value of lost profits is not provided.

9. In case of order completion on materials provided by the Employer, the Contractor is not responsible for the degree of their usefulness for printing.

 § 8. General restriction of civil liability

1. The Employer commits oneself not to place any content on the materials that violates the law, moral principles or any content offending religious beliefs as well as as holds responsibility if the order violates rights of any third party. The Employer absolves the Contractor of responsibility of third party claims caused by violating laws.

2. The Contractor is not responsible for faulty deliveries, or disservices carried out by other companies unless a violation of the responsibility to select proper subcontractors and cooperating companies will be proved.

§ 9. Place of workmanship, competent court and binding law

1. Registered office of the Contractor is the place where all workmanship is carried out and all payments should be effected. 

2. Competent court for all disputes between parties is the district court in Poznań.

Preparation of files for printing

We prefer files in *.tif format, in a flat form, without any additional layers or masks in the CMYK colour mode, and with possible LZW compression or ZIP (compression does not affect the quality of graphics.) For the full depth of the black component values should be set at: C: 50% M 50% Y 50% K: 100%.

In the case of open files (ai., pdf., eps., psd., cdr., indd, ) and other graphics formats (jpg., png., bmp.) we are not responsible for low quality graphics, error reading files, missing fonts, graphics or other items. To avoid problems please send your file in a pictorial format. jpg. To avoid problems with incorrect colors, color proof is required

Recommended resolutions depending on the dimension of the work:

up to 8 m2 80 dpi
8- 30 m2- 50 dpi
30-100 m2- 30 dpi

over 100 m2- 20 dpi

In the case of UV printing or orders smaller than 1m2 we recommend the resolution between 150 and 300dpi. In another case we can not guarantee the quality of work done.

To transfer files on FTP server with the use of your internet browser, please write the following address in the search bar:

ftp://user:password@ftp.laboprint.eu

The user name and password can be obtained from the person handling your account.

Sending files for printing:

• e-mail – files up to 10 mb
• CD/DVD or other data carriers
• ftp server (address: ftp.laboprint.eu, to obtain the user name and password please contact our custom service department).

All new clients are requested to send us their registration documents along with their Tax Identification Number for business accounts in the EU.

All these cooperative suggestions will ensure your product will be handled in the swiftest and accurate manner,  but more importantly also make certain of your full satisfaction.